Stowed

Stowed Support

Questions, problems and ideas are welcome.

Contact: apps@katr.com. Please say which phone and Android version you use. Never send passwords or backup files.

Common questions

How do I move to a new phone?

On the old phone make a backup (home menu > Backup and restore) and send it to yourself or save it to cloud storage. On the new phone install Stowed, open Backup and restore > Restore from a file, pick the file, enter its password, and choose Replace everything. If you bought Pro, open Stowed Pro and tap Restore purchase.

I forgot my backup password.

It cannot be recovered by anyone, including us. The password is never stored with the backup or sent anywhere. Automatic backups use the password you set when you turned them on.

I forgot my PIN or location password.

A forgotten location password can be reset in Settings, which deletes the locked locations. There is no way to recover a forgotten PIN. Backups do not depend on the PIN, so keep one. Clearing the app's data or reinstalling erases the app's data.

Some of my items are missing from a list or report.

Items in locked locations are hidden until you choose Show locked locations. Sold, gifted and lost items are hidden unless you choose Show sold, gifted, lost. A search can also be narrowed by a filter chip.

Pro says it is not available, or I cannot buy it.

Purchases go through Google Play, so you need to be signed in to the Play Store with internet access. If you already bought Pro, tap Restore purchase on the Pro screen. Refunds are handled by Google Play.

Do I lose anything if I do not buy Pro?

No. Everything you enter stays yours, readable, backed up and exportable. Pro only adds extra reports and automatic backups.

Reporting a problem

The more detail the better: what you did, what you expected and what happened. A screenshot with personal details hidden helps.